The maintenance logbook is now a mandatory tool for all divided co-ownerships (condominiums) in Quebec. It serves as an essential reference to ensure the preservation of the building, to plan necessary work, and to protect the co-owners’ investments. But who exactly is subject to this requirement, and are there differences depending on the type of condominium? Stay with us as we take a closer look at the new obligations introduced by Bill 16 regarding the maintenance logbook.

When we asked him whether managing a condominium was complex, here is what the board member had to say: “Oh yes — and it’s even worse in recent years with the coming into force of the various laws! People don’t always realize everything this involves. We deal with everything: noise complaints, unpleasant odors, visitor parking issues… Individually, these are small situations, but when they add up, management quickly becomes a real challenge.

We have to ensure that all co-owners feel heard without offending anyone. It’s diplomatic work that requires a great deal of tact, an excellent understanding of condominium rules, and a strong human touch. Despite all that, we’re often walking on eggshells…”

Next, we wanted to know whether managing repairs and other losses made things even more complicated. Here was his response: “Exactly. Take a water damage incident, for example. We have to oversee the work, coordinate with insurance companies, communicate with contractors… Meanwhile, the co-owners — often directly affected — feel that everything is moving too slowly.

We understand their impatience, but delays are unavoidable: there are procedures to follow and unforeseen issues. We cannot carry out the work without consulting our insurer or our external property manager.”

There is also the constant turnover of residents, which adds another layer of complexity, isn’t there? “Oh yes, and it’s significant — especially during moving season! For our condominium, we calculated about a 30% turnover per year, which represents around one hundred move-outs and as many move-ins. We must coordinate elevator reservations, building access, garage traffic — but that’s not even what takes the most time.

We also have to plan exit interviews, ensure that everything has been paid, and organize welcome meetings. That’s when we explain the rules and how various features work, such as parcel lockers, elevators, and other common elements. And we’re not even talking about those who leave in the middle of the night without notice. All of this requires constant vigilance and a great deal of organization.”

And that’s without even mentioning the famous administrative paperwork!

“Exactly! Expenses, unit occupancy records, proof of insurance, overdue accounts, etc. In addition to day-to-day operations: compactors that jam, ventilation units that stop working, garbage left in hallways, broken doors, and more. Every day, we spend between four and five hours on this — and there are two of us doing it. And yet, we already have an external property manager supporting us! Even with that help, the workload remains enormous. And we haven’t even touched on the small maintenance tasks we handle voluntarily…”

If managing your condominium has become too complex, contact us. Our condominium specialists and partners are here to simplify the management of your corporation and the maintenance of your building!