Enjoy professional advice without even leaving your home. Talk to a building professional to find out the right steps to take to fix your building problem for good, to get advices before starting any renovation work or to get an impartial opinion on a situation you are less familiar with. Our experts listen to you and advise you directly over the phone.

Our telephone technical consultation service is available for :

Our experts listen to you and give you advice directly over the phone. If you would like advice on how to start your renovation project on the right foot, if you need clarification on the application of an article of the Quebec Construction Code, if you are looking for help with a problem of water infiltration, mold, ice dam or any other problematic situation you may be facing with you building, do not hesitate to make an appointment with our building experts.

Our experts can assist you during a technical consultation over the phone or by videoconference for a wide range of situations :

The state of your roof and the conditions in your attic can have a negative impact on the health of the occupants. In addition to affecting the longevity of your home, a problem in the attic can lower its market value. In fact, studies have shown that 72% of all houses with cold attics have a high humidity level and the presence of mold. Our experts can help you find the cause(s) behind this humidity management issue.

Are you planning on renovating your bathroom? Are you planning to have your basement insulated? Whether you plan to do the work yourself or hire the services of a general contractor, contact a building expert before you even begin. The building professional offers you a competent and impartial look at your projects. He will help you understand your real needs and will be able to inform you of the steps to follow in your particular situation in order to successfully complete your project.

Heat loss in a house is a direct expense. But in order to save energy and reduce heating costs, investments that will lead to a return on the investment must be made. Stop throwing your money out the window. Our experts will help you identify potential energy losses in your home and guide you through the steps to take and the appropriate work that will result in real and lasting savings on your heating bills.

Water takes advantage of the slightest opening in a damaged roof, a crack in a foundation or any weakness in the watertightness of a wall to find its way inside the building. Problems caused by water infiltration can affect the integrity of a house’s components and can also lead to health complications for the occupants if the situation is not addressed quickly. Our experts can provide you with information on the potential sources of your water infiltration problem and guide you to possible solutions.

Water infiltration, broken plumbing pipes and human activities are all factors behind excessive humidity. And poor moisture management can lead to mold growth inside your home. Our experts will discuss the subject with you and help you identify possible sources of moisture inside your building so that you can improve your humidity management and minimize the risks to your health.

Sections of the Building Code are sometimes difficult to understand and interpret. They can also be complex to enforce. If you are confused by a section of the Code, call our technical telephone consultation service. Our experts will explain the sections in plain language, explain it to you in clear and understandable terms, and provide you with information on how it applies in real life.

Invest in the good remedial work. Whatever your building needs, our telephone consultation service with our specialists allows you to discuss your situation with a building professional for a fraction of the cost of an on-site visit. Registration and file opening are free. You only pay from the moment the expert examines your file. You can discuss one or more problems according to your needs. Pay for the time spent with the expert *.

To proceed, nothing could be simpler:

When you fill our online contact form, let us know all the reasons for your consultation, whether it’s a renovation project or a building problem. This way, our customer service agents will be able to put you in touch with the appropriate building expert, the one who will be able to answer all your questions in a single consultation.

Our customer service agents will find a time slot where both you and the appropriate building expert are available. Our large team of building specialists allows us to offer you availability that meets your needs and your schedule.

Send us all the documents you consider relevant: invoices for work done, photos of the problem encountered, a plan of the work desired or planned, etc. These documents will allow our experts to better understand the general situation and will greatly help them to guide and advise you.

During a telephone interview or videoconference, depending on what your questions require, you can discuss your renovation projects or concerns related to your home with your assigned expert. He will listen to you and advise you on your situation and guide you through the next steps.

Are you having doubts about a situation you’ve just encountered in your home? Wondering about the steps to follow to successfully complete your next renovation project? Before undertaking anything or hiring a contractor, get the facts about the work required and get answers to all your questions.

The situation is more complex than you first thought? Would you like to get the steps to resolve your situation in writing? No problem. Your expert can work with you to plan a more in-depth on-site investigation or write a report to adequately meet your needs. **

* The  rate is implemented in minimum 15-minute increments ($45).
** Telephone technical consulting service does not include :

• An on-site visit
• Writing a letter or report

However, these services are available after discussion with the building expert